CONTACT POLICY

Dungeons & Dragons Marketplace

We’re happy to assist with questions regarding our collectibles, orders, shipping, and product listings.

Because many of our items are unique, vintage, pre-owned, or limited-quantity collectibles, we encourage customers to contact us with any questions before placing an order.

BEFORE PURCHASING

Please carefully review all photographs, descriptions, and condition information provided in the product listing before purchasing.

If you have questions regarding an item's condition, authenticity, completeness, edition, packaging, measurements, included accessories, or other characteristics, please contact us before completing your purchase.

We will make reasonable efforts to provide additional information when available.

ORDER QUESTIONS

When contacting us regarding an existing order, please include:

Your name
Order number
Email address used when placing the order
A brief description of your question or issue

Providing this information will help us locate and review your order more quickly.

DAMAGED ORDERS

If an item arrives damaged during shipping, please contact us promptly.

Do not discard the shipping box, packaging materials, or damaged merchandise.

Please provide clear photographs showing the item, damage, shipping box, internal packaging, and shipping label when requested. These materials may be necessary to investigate the issue or file a shipping claim.

INCORRECT OR MISDESCRIBED ITEMS

If you believe you received the wrong item or an item that is materially different from the photographs or description in the listing, please contact us promptly after delivery.

We will review the listing, photographs, order information, and any supporting photographs you provide to determine an appropriate resolution.

RESPONSE TIMES

We make reasonable efforts to respond to customer inquiries as quickly as possible. Response times may vary depending on weekends, holidays, order volume, and the nature of the request.

Submitting multiple messages regarding the same issue may not result in a faster response.

SALES & CONDITION QUESTIONS

Please remember that our merchandise consists primarily of collectibles. Condition can be subjective, and items may show signs of age, storage, handling, display, or previous ownership.

The photographs and descriptions provided in each listing form an important part of the item's condition disclosure.

Customers are strongly encouraged to ask questions before purchasing if anything about an item's condition is unclear.